Privacy Policy

Pulse Roadside Services

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Privacy Policy

Pulse Roadside Services

Effective Date: March 2025

Pulse Roadside Services ("Pulse Roadside," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or use our services.

Information We Collect

We collect information to provide roadside assistance services, improve our website, and communicate effectively with customers. The types of information we collect fall into several categories:

Personal Information You Provide Directly

When you request roadside assistance services, contact us for information, or interact with our website, you may provide:

Contact Information: Name, phone number, email address, mailing address
Vehicle Information: Make, model, year, color, license plate number, VIN (Vehicle Identification Number when necessary for specific services)
Location Information: Current location where you need service (street address, cross streets, landmarks, GPS coordinates, or highway mile markers)
Service Request Details: Nature of your roadside emergency (dead battery, flat tire, lockout, fuel delivery, mechanical issue), time and date of request, specific circumstances or urgent needs (children in vehicle, safety concerns, medical considerations)
Payment Information: Credit card details, billing address, payment history (processed securely through encrypted payment processors)
Communication Preferences: Preferred contact method (phone call, SMS text, email), language preference, opt-in choices for marketing communications
Account Information: If you create an online account, username, password (encrypted), service history, saved vehicle information, saved payment methods

Information Collected During Service Delivery

When our technicians provide roadside assistance, we may collect or generate:

Service Documentation: Photos of your vehicle, service location, work performed, parts installed, or conditions requiring specific documentation
Technician Notes: Details about service provided, parts used, time spent, diagnostic information, recommendations for follow-up repair
Arrival and Completion Times: Timestamps for dispatch, arrival, service start, service completion, and departure
Customer Signature: Electronic or written signature confirming service completion and authorization for payment

Automatically Collected Information

When you visit our website, certain information is automatically collected through cookies, web beacons, analytics tools, and standard server logs:

Device Information: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution
Usage Information: Pages visited, time spent on each page, links clicked, search terms entered, referring website (how you arrived at our site), exit pages
Location Information: Approximate geographic location based on IP address (city, region, country-level, not precise GPS)
Session Information: Date and time of visit, session duration, new vs returning visitor status
Analytics Data: Aggregated information about site performance, user behavior patterns, popular content, conversion metrics

Information from Communications

When you communicate with us, we collect:

Call Records: Phone number you called from, date and time of call, call duration, call recordings (with your consent as described below)
Text Message Records: Phone number, message content, date and time, delivery status
Email Correspondence: Email address, message content, attachments, date and time sent
Web Form Submissions: Information you enter in contact forms, service request forms, or feedback forms
Social Media Interactions: Public information from social media platforms if you contact us or mention us on Facebook, Instagram, TikTok, or other platforms

Information from Third Parties

In limited circumstances, we may receive information about you from:

Insurance Companies or Motor Clubs: When they authorize roadside assistance on your behalf, they may provide your contact information, vehicle details, and authorization for service
Fleet Managers or Employers: If your employer or fleet manager requests service for a company vehicle
Referral Sources: If you're referred by another customer, social service organization, or community partner, they may provide basic contact information
Analytics Providers: Aggregated demographic information about visitors to our website (age ranges, interests, general location data) to help us understand our audience

This information is collected to provide efficient, professional roadside assistance, maintain service records, improve our offerings, ensure customer safety, and comply with legal requirements.

How We Use Your Information

We use your information to:

Respond to service requests
Dispatch roadside assistance
Communicate service updates and ETAs
Improve our website and services
Respond to calls, texts, or online inquiries
Improve our services and customer experience
Comply with state & federal legal and regulatory obligations

We do not sell your personal information.

SMS & Phone Communication Consent

By calling, texting, or submitting a service request to Pulse Roadside Services, you consent to receive customer care via:

Phone calls
SMS or MMS text messages
Service-related notifications

Messages may include service confirmations, arrival updates, and follow-ups.

Message and data rates may apply. You may opt out of text messages at any time by replying STOP.

Call Recording

Calls to and from Pulse Roadside Services may be recorded for:

Quality assurance
Training
Dispute resolution

By communicating with us by phone, you consent to call recording as permitted under Texas law (one-party consent state).

Sharing of Information

We may share information only when necessary:

With service technicians to complete your request
With third-party vendors who support website hosting, communications, or analytics
When required by law or legal process

All partners are required to safeguard your information.

Cookies and Tracking

Our website may use cookies to enhance user experience and analyze site traffic. You may disable cookies through your browser settings, though some features may not function properly.

Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Technical Security Measures:

Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our website, and between our systems and third-party service providers
Payment Security: Payment card information is processed through PCI-compliant payment processors and is not stored on our servers
Access Controls: Employee and technician access to personal information is limited based on job role and need-to-know basis
Password Protection: Account passwords are encrypted and cannot be viewed by our staff
Secure Servers: Our systems are hosted on secure servers with firewall protection and regular security updates

Administrative Security Measures:

Staff Training: Employees and technicians receive training on privacy practices and data security protocols
Privacy Policies: All staff sign confidentiality agreements and are bound by internal privacy policies
Regular Audits: We periodically review our security practices and update procedures as needed
Incident Response: We maintain protocols for responding to security incidents or data breaches

Physical Security Measures:

Secure Facilities: Physical access to systems containing personal information is restricted to authorized personnel
Device Security: Technician devices and equipment are password-protected and secured when not in use
Document Handling: Paper documents containing personal information are stored securely and disposed of properly

Important Security Limitations:

While we implement reasonable security measures, no system can guarantee 100% security. Internet transmission and electronic storage are never completely secure. We cannot guarantee that unauthorized third parties will never defeat our security measures or use your information for improper purposes.

Your Role in Security:

You play an important role in protecting your information:

Keep your account password confidential and change it if you suspect unauthorized access
Use secure networks when accessing your account (avoid public Wi-Fi for sensitive transactions)
Be cautious about sharing personal information over phone, email, or text unless you initiated the contact
Report suspected security issues or unauthorized account access immediately
Log out of your account when using shared devices

Data Breach Notification:

In the unlikely event of a data breach affecting your personal information, we will notify affected individuals and appropriate authorities as required by Texas law and other applicable regulations. Notifications will include information about the breach, affected information, steps we're taking to address it, and actions you can take to protect yourself.

Your Rights

You may:

Request access to or correction of your information
Request deletion of your personal data (subject to legal requirements)
Opt out of non-essential communications

To make a request, contact us using the information below.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, please contact:

Pulse Roadside Services

Address: 4621 S. Cooper St. #233, Arlington, TX 76017
Phone Number: (877) 47-PULSE
Email Address: Pulseroadsideservices@gmail.com